Safety and Regulatory Information
Read all instructions before use to avoid fire‚ electric shock‚ or injury. Avoid moisture exposure‚ use provided cables‚ and ensure proper installation and power source compliance.
1.1 Important Safety Instructions
Follow all safety precautions to prevent fire‚ electric shock‚ or injury. Avoid exposing the device to moisture‚ use only provided cables‚ and ensure proper installation. Operate the modem on the correct power source‚ avoid overloading outlets‚ and handle cables safely to prevent damage or hazards. Keep the device well-ventilated.
1.2 FCC Statements
The ARRIS SURFboard SB6141 complies with FCC Part 15‚ Class B emissions requirements. Operation is subject to the following conditions: use only a UL-listed power cord and maintain compliance with FCC regulations. Changes or modifications not approved by ARRIS may void compliance and result in penalties. Compliance ensures safe and efficient operation.
1.3 Caring for the Environment by Recycling
Properly recycle your ARRIS SURFboard SB6141 to minimize environmental impact. Dispose of the device and packaging responsibly‚ adhering to local recycling guidelines. Recycling helps conserve resources and reduce waste. For more information‚ visit your local recycling center or check online for e-waste disposal options in your area. ARRIS supports eco-friendly practices.
Getting Started
Introduce the ARRIS SB6141‚ review contents‚ and prepare for installation. Connect the modem‚ install necessary cables‚ and activate your internet service. Ensure system requirements are met for optimal performance.
Welcome to the ARRIS SURFboard SB6141 user guide. This DOCSIS 3.0 cable modem offers high-speed internet access‚ perfect for streaming HD videos and gaming. This guide provides a comprehensive overview‚ including installation steps‚ configuration tips‚ and troubleshooting to ensure seamless and optimal performance.
2.2 In the Box
The SB6141 package includes the cable modem‚ power cord‚ Ethernet cable‚ quick start guide‚ and warranty card. These items provide everything needed to set up and operate your modem for high-speed internet connectivity right out of the box.
2.3 Additional Items You May Need
You may need a computer or router‚ coaxial cables‚ power strips‚ and a surge protector. Ensure all items meet the modem’s specifications for optimal performance and connectivity. These accessories help maintain a stable and secure internet connection for your home or office setup.
2.4 System Requirements
Ensure your system meets the requirements for optimal performance. Compatible operating systems include Windows‚ macOS‚ and Linux. Supported web browsers are Chrome‚ Firefox‚ and Safari. A coaxial connection and a router or computer are necessary for setup. Verify all components meet these specifications before installation.
2.5 Contact Information
For assistance‚ visit ARRIS customer support at https://www.arris.com/support/. Call toll-free at 1-888-ARRIS-11 or email support@arris.com for troubleshooting‚ manuals‚ or general inquiries. Global offices and regional contacts are listed on the ARRIS website for local support.
Product Overview
The ARRIS SURFboard SB6141 is a DOCSIS 3.0 cable modem offering high-speed internet access with download speeds up to 343 Mbps‚ ideal for streaming and gaming.
3.1 Front Panel
The ARRIS SURFboard SB6141 front panel features LED indicators for Power‚ Receive‚ Send‚ and Online statuses‚ providing visual confirmation of modem operation and internet connectivity.
3.2 Rear Panel
The rear panel includes a coaxial cable input‚ an Ethernet port for connecting to a computer or router‚ and a power connector. It also features a cable modem label displaying the model number‚ MAC address‚ and other regulatory information for easy identification and configuration.
3.3 Cable Modem Label
The cable modem label is located on the rear panel and displays essential information‚ including the model number‚ MAC address‚ and serial number; It also provides regulatory compliance details and certification information‚ ensuring the device meets necessary safety and performance standards for proper operation and connectivity.
Installing the Cable Modem
Connect the SB6141 to your computer using an Ethernet cable. Power on the modem and ensure all lights indicate proper operation. Follow on-screen instructions to establish an internet connection and configure settings as needed for optimal performance.
4.1 Connecting the SB6141 to Your Computer
Connect the SB6141 to your computer using an Ethernet cable. Plug one end into the modem’s Ethernet port and the other into your computer’s Ethernet jack. Turn on the modem and wait for the LED lights to stabilize‚ indicating a successful connection. Access the web manager for further configuration if needed.
4.2 Establishing an Internet Connection
Power on the SB6141 and wait for the LED lights to stabilize. Open a web browser and type the default IP address (typically 192.168.0.1) to access the web manager. Follow on-screen instructions to configure network settings‚ ensuring an active cable subscription for internet access.
4.3 Wall Mounting the SB6141
Use the wall mounting template to mark the wall. Choose a sturdy location near a cable outlet. Align the SB6141 with the template holes and secure it with screws. Ensure the modem is level and stable. Check that cables are neatly connected and ensure proper ventilation to prevent overheating.
4.4 Wall Mounting Template
The wall mounting template provides precise drilling and installation guidance. Align the template with the wall‚ ensuring level placement. Mark screw holes and cable management locations. Install screws and attach the SB6141 securely. Follow the template’s markings for accurate and stable modem installation‚ ensuring proper cable routing and ventilation.
Using the Cable Modem Web Manager
Access the SB6141 Web Manager to configure settings‚ monitor connection status‚ and view network details. Use the intuitive interface for managing your cable modem efficiently;
5.1 Starting the SB6141 Web Manager
Access the SB6141 Web Manager by opening a web browser and typing the modem’s IP address. Log in using the admin username and password. From the dashboard‚ manage settings‚ view status‚ and configure network preferences for optimal performance and security.
5.2 SB6141 Web Manager Screen Options
The SB6141 Web Manager provides essential screen options for monitoring and configuring the modem. Users can view the modem status‚ check product information‚ access the event log‚ configure settings‚ reset configurations‚ and restart the modem‚ ensuring optimal performance‚ easy troubleshooting‚ and maintaining network stability and security.
5.3 Get Help
Access help resources‚ user manuals‚ and troubleshooting guides through the SB6141 Web Manager. Contact customer support for assistance with technical issues or general inquiries. Use the provided contact information to reach support specialists for resolving modem-related problems or understanding advanced features.
5.4 Exit the SB6141 Web Manager
To exit the SB6141 Web Manager‚ select the “Exit” option from the menu. This will log you out and close the session‚ ensuring security. Properly exit the browser to terminate the session completely and maintain system security protocols as recommended in the user guide.
Monitoring Your Cable Modem and Connected Network
Monitor modem status‚ view event logs‚ and check configuration settings to ensure optimal performance and troubleshoot issues effectively.
6.1 Viewing the SB6141 Cable Modem Status
Access the SB6141 Web Manager to view real-time status‚ including connection details‚ signal strength‚ and channel information. This feature helps monitor performance and ensures optimal internet connectivity.
6.2 Viewing the SB6141 Product Information
Access the SB6141 Web Manager to view detailed product information‚ including model number‚ firmware version‚ and serial number. This section also includes manufacturer details‚ copyright information‚ and trademark notices. The SB6141 is manufactured by ARRIS Enterprises‚ Inc.‚ copyrighted in 2015‚ with all rights reserved. ARRIS and SURFboard are registered trademarks. Warranty details are included for reference.
6.3 Viewing the SB6141 Event Log
The SB6141 Event Log displays system events‚ errors‚ and status updates. Access it via the Web Manager to view detailed logs‚ including timestamps and descriptions of connectivity issues or system changes. This tool aids in troubleshooting and monitoring modem performance and connectivity history.
6.4 Viewing the SB6141 Cable Modem Configuration
Access the SB6141 Web Manager to view configuration settings. Navigate to the status or advanced menu to see details like DOCSIS mode‚ IP addresses‚ and firmware version. This section provides a comprehensive overview of the modem’s current setup and connectivity parameters for troubleshooting and verification purposes.
6.5 Resetting the SB6141 Configuration Settings
To reset the SB6141 configuration‚ use the Web Manager or press the reset button on the rear panel. This action restores factory defaults‚ erasing all custom settings. Use caution‚ as it will disconnect your internet and require reconfiguration of all previous settings and preferences.
To restart the SB6141‚ unplug the power cord‚ wait 10 seconds‚ and plug it back in. Alternatively‚ use the Web Manager to reboot the modem. Restarting does not erase settings but ensures proper operation after configuration changes or resolving connectivity issues.
Troubleshooting Tips
6.6 Restarting the SB6141
Restart the SB6141 by unplugging it‚ waiting 10 seconds‚ then replugging. Alternatively‚ use the Web Manager to reboot. This won’t erase settings and helps resolve connectivity issues.
7.1 Solutions for Common Issues
Common issues include connectivity problems‚ LED status errors‚ and firmware updates. Reset the modem‚ check LED meanings in the manual‚ ensure cables are secure‚ and update firmware to resolve most issues effectively.
7.2 Front Panel LED Icons and Error Conditions
The front panel LEDs indicate status with colors and patterns. Power LED shows device status‚ Downstream and Upstream LEDs indicate connectivity‚ and Online LED shows internet status. Blinking or off states signal issues like no signal or connection problems‚ requiring cable checks or modem restart.
Warranty Information
ARRIS provides a limited warranty covering defects in materials and workmanship for one year from purchase. Excludes damage from misuse or external factors. Proof of purchase required.
8.1 Warranty Details
ARRIS provides a limited warranty for the SB6141‚ covering defects in materials and workmanship for one year from the date of purchase. Damage from misuse‚ neglect‚ or external factors is excluded. A valid proof of purchase is required for warranty claims. The warranty is non-transferable and applies only to the original purchaser.
8.2 Customer Support Contact Information
For assistance‚ contact ARRIS customer support at https://www.arris.com. Call 1-888-ARRIS-01 or email support@arris.com. Visit the support page for troubleshooting‚ FAQs‚ and downloadable resources. Additional help is available through the ARRIS community forum and authorized service providers.